ProShotX Account and Data Deletion
Effective date: October 9, 2026
In-app deletion
An adult account owner or parent may request deletion through:
Profile -> Privacy & Family -> Delete Account
Before final confirmation, ProShotX explains that deletion:
- suspends access;
- stops new sessions and processing;
- disables coach, leaderboard, peer, video, Ask Ace, and voice permissions;
- begins deletion of profile, performance, Ask Ace, saved-video, and associated adult body-position-track information;
- does not automatically cancel an Apple subscription; and
- permanently forfeits any unused purchased extra-shot balance.
If an unused extra-shot balance exists, the app provides a separate warning and requires confirmation after the warning.
Email request
Email support@proshotx.ai with the account email and request type. Do not send payment-card information, government identification, a child's sensitive details, or medical information by email.
Telephone request
Call (832) 220-1324. The line may be answered by an AI receptionist and may be recorded, transcribed, and summarized. Do not describe a child or provide sensitive information on the call. Use email for a non-recorded route.
What happens after verified deletion
- Access and sharing stop promptly.
- Saved video and any associated adult body-position track are deleted from active systems within 30 days and are not retained as orphaned objects.
- Profile and performance information is deleted from active systems within 30 days.
- Residual encrypted backups age out within 90 days.
- Minor Ask Ace content is deleted by the applicable 30-day schedule or sooner through the verified deletion process.
- A limited consent, verification, withdrawal, and deletion ledger may remain for six years.
- Apple, Stripe, and other transaction providers may retain purchase or payment records under independent legal, financial, fraud-prevention, or platform obligations.
Scores and coaching do not remain after full account deletion, except in the limited non-content compliance ledger.
Subscription cancellation
Deleting a ProShotX account does not cancel an Apple subscription. Use the Manage Subscription link in the app or Apple Account subscription settings to stop future renewal.
ProShotX, LLC
4855 S. Quebec Street, Suite 1901, Denver, CO 80237
support@proshotx.ai
(832) 220-1324
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